Privacy Policy for Denken Dogs

Last Updated: 01/10/2024

At Denken Dogs, we are committed to protecting the privacy and personal data of our clients, website visitors, and any individuals who interact with us. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Denken Dogs
Location: Den Haag, Netherlands
Contact: Please refer to the Contact Info page of our website.

2. Personal Data We Collect

We may collect and process the following personal data:

1. Contact Information: Name, email address, phone number, and postal address.

2. Service Information: Details related to the services you book or inquire about, such as dog training sessions, walking, sitting, or behavioral modification training.

3. Payment Information: Billing details, transaction information, and payment method information.

4. Website Usage Data: Information collected via cookies and similar technologies, including IP address, browser type, operating system, pages visited, and time spent on our website.

5. Communication Data: Any personal data you provide when contacting us via email, phone, or contact forms.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

1. Service Provision: To provide and manage the services you have requested, including scheduling, confirmations, and communication regarding services.

2. Payments: To process payments for services booked through our website or other channels.

3. Customer Support: To respond to inquiries, provide customer support, and handle complaints.

4. Marketing: To send you updates, promotions, and information about our services that may interest you, if you have opted in to receive such communications.

5. Website Improvement: To analyze website usage and improve our services and website performance.

6. Legal Compliance: To comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

1. Consent: When you have given explicit consent for specific purposes (e.g., receiving marketing communications).

2. Contract Performance: To fulfill a contract or to take steps before entering into a contract with you (e.g., providing services you have requested).

3. Legal Obligation: To comply with legal requirements (e.g., tax or regulatory obligations).

4. Legitimate Interests: To pursue our legitimate interests, such as improving our services and ensuring website security, provided that these do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data with third parties. We may share your data in the following cases:

1. Service Providers: With trusted third-party service providers who assist us in providing services, such as payment processors, IT support, or marketing agencies.

2. Legal Authorities: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Denken Dogs, our clients, or others.

3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

As a data subject under the GDPR, you have the following rights:

1. Access: To request access to your personal data and receive a copy.

2. Rectification: To request correction of any inaccurate or incomplete data.

3. Erasure: To request deletion of your personal data under certain conditions.

4. Restriction: To request the restriction of processing under certain circumstances.

5. Objection: To object to the processing of your data based on legitimate interests.

6. Data Portability: To receive your data in a structured, commonly used, and machine-readable format and to request the transfer of your data to another controller.

7. Withdraw Consent: To withdraw your consent for specific processing activities at any time.

To exercise your rights, please contact us via the Contact Info page on our website.

8. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the internet is entirely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. For more information about our use of cookies, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via the Contact Info page on our website.