General Terms and Conditions for Denken Dogs

Last Updated: 01/10/2024

1. General Information

Welcome to the Denken Dogs website. The following terms and conditions govern your use of this website and the services provided by Denken Dogs. By accessing or using our website, you agree to comply with these terms.

Business Name: Denken Dogs
Location: Den Haag, Netherlands
Contact Information: Please refer to the Contact Info page of our website for our contact form.

2. Scope of Services

Denken Dogs offers a range of dog training services, including private lessons, group classes, dog walking, dog sitting, and behavioral modification training. These services are subject to availability and may have specific conditions or limitations that will be communicated to clients upon booking. The Trainer cannot make any guarantee regarding the outcome of any training.

3. Payment Terms

1. Upfront Payment: All services must be paid for in advance, either at the time of booking or prior to the service commencement.

2. Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled service. Cancellations made within 24 hours of the scheduled service will incur a full charge.

3. No Refunds: Payments are non-refundable. In the case of a cancellation or no-show, the full payment will be retained.

4. Termination of Agreement: With reasonable cause, either Trainer or Client may terminate this Agreement, effective immediately upon the receipt of written notice. Reasonable cause includes:

   1.  Material violation of any terms within this Agreement

   2. Any act exposing the other party to liability to others for personal injury or property damage

   3. Financial distress, such as loss of income or bankruptcy

4. Liability

Denken Dogs strives to provide a safe and secure environment for both dogs and owners. However, clients acknowledge the following:

1. Behavioral Risks: Dogs may exhibit unpredictable behavior, and Denken Dogs is not liable for any injuries, damages, or losses resulting from a dog’s behavior, including but not limited to bites, scratches, or property damage.

2. Health and Safety: It is the client’s responsibility to ensure their dog is in good health and up to date on vaccinations before attending any training sessions or services. Denken Dogs is not liable for any illness or injury that may occur during or after a service.

3. Personal Belongings: Clients are responsible for their personal belongings brought to training sessions or services. Denken Dogs is not liable for any loss or damage to personal property.

In the event that “The Trainer” deems it necessary to employ legal counsel to protect their rights under this agreement, the Client agrees to pay all expenses incurred by “The Trainer” to enforce their rights under this agreement including, but not limited to, costs and reasonable attorney’s fees.

5. Privacy Policy

Denken Dogs complies with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) of the European Union. We are committed to protecting your personal data and privacy. Please refer to our Privacy Policy page for detailed information on how we collect, use, and protect your personal data.

6. Governing Law

These terms and conditions are governed by the laws of the Netherlands. Any disputes arising from these terms or related to the use of our services will be subject to the exclusive jurisdiction of the courts of the Netherlands.

7. Changes to Terms and Conditions

Denken Dogs reserves the right to change or update these terms and conditions at any time. Clients will be notified of any significant changes via email. Continued use of our website and services after any changes signifies acceptance of the updated terms.

8. Contact for Queries

For any questions or concerns regarding these terms and conditions, please contact us through the Contact Info page on our website.